Appointment confirmation
A booking request is not confirmed until Kaopheng responds and the required payment or deposit has been received.
Rescheduling
If you need to reschedule, contact Kaopheng as early as possible. Requests are reviewed based on availability and the amount of preparation already completed.
All sales are final
Except where required by applicable law, all service and product sales are final and non-refundable. This includes completed or partially completed sessions, spiritual preparation, custom work, physical products, digital products, supplies, missed appointments, and early termination by the client.
Limited exception decided by Kaopheng
If Kaopheng determines before or during a session he is unable to serve the client or form a meaningful working connection, he reserves the right to offer a refund, an exchange for another service or product, or account credit. This is a discretionary exception, not a guarantee, and the remedy will be confirmed in writing. Dissatisfaction with guidance, a prediction, a spiritual experience, or the outcome of a properly delivered service does not qualify by itself.
Product problems
If an incorrect physical item is delivered, an item arrives damaged, or access to a digital item does not work, contact Kaopheng promptly with the order details. Kaopheng will review the issue and, when appropriate, replace the item, restore access, issue credit, or provide another remedy as appropriate and as required by law.
Late or missed appointments
Arriving late shortens the available session time. Repeated missed appointments, excessive rescheduling, or a missed appointment without notice often requires a new booking and payment. Emergencies and difficult circumstances will be treated with compassion.
Cancellation by Kaopheng
If Kaopheng must cancel before providing or preparing the service, the Kaopheng will offer a new time, service credit, or refund as appropriate.
Right to decline or end a service
Kaopheng reserves the right to decline, pause, or end a service because of threats, harassment, intimidation, disrespect, sexual misconduct, safety concerns, boundary or policy violations, unethical requests, lack of service fit, or conduct creating discomfort. This right is exercised for legitimate conduct, safety, ethics, and service reasons, never because of a legally protected characteristic. Ending a service for misconduct does not automatically create a refund right, except where applicable law requires one.